Terms and conditions of use

Price of the Goods

1. Every effort has been made to ensure that prices and product details are correct at the time of publishing this website. We reserve the right to make product changes, price changes and improvements during the validity period of the website.

2. Prices of products displayed are shown in Ringgit Malaysia (RM). The products will be dispatched from us by the working days (Working days: Monday - Fridays Excluding Saturday, Sunday and Public Holidays). In case, if you order on a Friday, Saturday, or Sunday the order will be delayed until Monday or Tuesday.

Stock Availability

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and we will refund back your credit/ money that has been charged for an item that is out of stock. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

Payment

The full payment for your order (including the product price and applicable delivery charges) is deducted from your Online Internet Banking or credit card method on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Online Internet Banking (Online transfer / Bank In) and Visa, MasterCard, Cheque Payment Method and Cash on Self Pickup.

To Oversea, Sarawak & Sabah customers, Email Payment Method will be use due to for calculate shipping charges accordingly base on customers orders.

For Acolia, the security of online purchases is fundamental. All transactions are performed through secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the entity. We have GeoTrust SSL certificates and the safety certificates for online transactions: Verified by VISA and MasterCard SecureCode.

Delivery / Shipping

1. Shipping charges within West Malaysia & East Malaysia purchase shall be free.

2. Shipping charges within International, kindly please contact us for the shipping rate before online purchase.

3.The products will be dispatched from us by the working days (Working days: Monday - Friday Excluding Saturday, Sunday and Public Holidays) after confirming your order and receipt of payment. Courier Transmit time is take 2 to 5 days, however some transmit time will be longer, is depend on courier service and area / country.

4.For non stock items, the estimated delivery time could take longer or we will refund back the money, please contact us for further details. Please note that the status of stock item status may vary from time to time. Products shown on the website are based on stock availability and is on the first come first serve basis.

Cancellation of Orders / Delivery

Cancellation of order must be notified via email or phone call within 24hours of order.
Secondly, if our products out of stock, we will automatically cancel your orders within 24 hours notice by via email to inform customers.

Return & Exchange

We will examine the goods c/w well handling packing before courier out.

If you found out the goods which you received defective, please take the photos and inform us by email. And the goods must returned in 7 days working days with the same condition in which you received them, and they will be returned at your own cost.


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